Your dreams and our expertise join hands! As we collaborate to bring your event vision to life, we have a few guidelines to ensure everything runs like clockwork. Please take a moment to read and understand these terms and conditions.
1. DIY Collection:
- Our hub is in Sydney. Pick-ups are available Thursday or Friday evenings post 6 pm, or on the morning of your event.
- All items are expected back by 6 pm on the following Monday.
2. Payment Details:
- We only accept bank transfers or cash payments.
- A 25% deposit (excluding delivery/setup fees) is essential to confirm bookings.
- Full payment is required 7 days before the event.
3. Bond & Safety:
- A 25% bond of the total hire fee acts as a security deposit.
- Items returned in pristine condition? Expect your bond back within 7 days post-event.
4. Weather Contingencies:
- Rain check? Deposits remain non-refundable. However, options to postpone or retain the deposit for future events are available.
5. Catering & Dietary Preferences:
- Let us know your specific dietary requirements during booking. While we cater to most requests, clarity ensures satisfaction.
6. Reach Out and Communication:
- For quick clarity and comprehensive details, emails are the way to go. If calls are essential, please stick to business hours and do leave a message.
7. Amendments & Cancellations:
- We understand life happens. For changes or cancellations, please notify us at the earliest. Fees might apply depending on the notice period.
8. Our Promise:
- We’ll always strive to ensure our services align with your vision. However, it’s always great to check our website or Instagram for updates and inspirations!
By booking our services, you acknowledge and accept the terms outlined. Let’s craft unforgettable memories while respecting these guidelines. Together, let’s make your event a masterpiece! 🥂🎉